At j111, the privacy and security of your personal data is a matter we take seriously. This Privacy Policy explains exactly what information we collect from Pakistani players, why we collect it, how we use it, and the rights you hold over your own data.
Six core principles that define how j111 handles your personal information
j111 only collects the personal data that is strictly necessary to operate our platform, verify your identity, process your PKR transactions, and comply with our legal obligations. We do not collect data for its own sake.
All personal data stored on j111's servers is protected by AES-256 encryption at rest. Data in transit between your device and our platform is encrypted using TLS 1.3. Our infrastructure undergoes regular independent security audits.
You have the right to access, correct, and request deletion of your personal data held by j111 at any time. Submit your request to [email protected] and our team will respond within 30 days as required by applicable data protection standards.
j111 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information stays within j111's ecosystem and is shared externally only where legally required or operationally necessary.
Promotional emails, SMS alerts, and in-platform notifications from j111 are entirely optional. You can manage your marketing preferences directly from your account settings at any time, or by contacting our support team.
We maintain clear records of all data processing activities conducted on your account, including transaction logs, game history, and KYC verification records. These records are retained for the minimum period required by our regulatory obligations.
As a j111 player, you hold these rights over your personal information at all times
You can request a full copy of all personal data j111 holds about you at any time. We will provide this within 30 days of your verified request.
If any personal data we hold is inaccurate or incomplete, you have the right to request a correction. Update your details directly in your account or contact support.
You may request deletion of your personal data, subject to our legal retention obligations. Data required for AML compliance cannot be erased before the mandatory retention period ends.
You can ask j111 to limit how we process your data in certain circumstances, for example while a correction request is being assessed.
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format so it can be transferred to another service.
You have the right to object to processing of your personal data for direct marketing purposes at any time. Your objection will be actioned immediately upon receipt.
Welcome to j111's Privacy Policy. j111 ("we", "us", "our") operates Pakistan's premier online casino and sports betting platform, accessible at j111.im. This Privacy Policy describes how j111 collects, processes, stores, shares, and protects the personal data of all registered players and visitors to our platform.
This policy applies to all personal data collected through the j111 website, mobile interface, customer support channels, and any related services or promotions operated under the j111 brand. By registering an account with j111 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy in full.
j111 is committed to handling your personal data in accordance with internationally recognised data protection principles, including those reflected in the General Data Protection Regulation (GDPR) where applicable. We recognise the trust that Pakistani players place in us when they share their personal and financial information, and we take that responsibility seriously.
Related Policies: This Privacy Policy should be read alongside j111's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and j111.
j111 collects the following categories of personal data from its players and platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, transaction alerts, support |
| Financial Data | JazzCash/EasyPaisa account numbers, HBL/UBL/Meezan Bank account details, deposit and withdrawal history | Payment processing, AML compliance, fraud prevention |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, responsible gaming tool usage | Platform operation, dispute resolution, responsible gaming |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, features accessed, clickstream data, referral source | Platform improvement, marketing attribution |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Support quality, dispute resolution, training |
Special Category Data: j111 does not intentionally collect special category data (such as health, religious, or political information). If you voluntarily disclose such information — for example, when requesting a self-exclusion on health grounds — it will be processed solely for the purpose for which it was disclosed and will not be used for any other purpose.
j111 collects personal data through the following channels:
j111 processes your personal data on one or more of the following legal bases:
j111 uses your personal data for the following purposes:
Automated Decision-Making: j111 uses automated systems for fraud detection and responsible gaming monitoring. Where an automated decision significantly affects you — such as account suspension based on a fraud signal — you have the right to request human review of that decision by contacting [email protected].
j111 does not sell your personal data. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:
No Third-Party Marketing: j111 does not share your personal data with third-party advertisers, data brokers, or marketing agencies. Your contact details will never be used to target you with advertising from companies outside the j111 brand.
j111 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, and contractual obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML / KYC regulatory requirement |
| Financial Transaction Records | 5 years from transaction date | AML record-keeping obligations |
| Gaming History | 3 years after account closure | Dispute resolution, regulatory audit |
| Customer Support Communications | 2 years after last interaction | Quality assurance, dispute evidence |
| Marketing Consent Records | 3 years from consent date | Demonstrating lawful marketing basis |
| Technical / Log Data | 12 months | Security monitoring, fraud detection |
| Self-Exclusion Records | Indefinitely (or per exclusion term) | Responsible gaming enforcement |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymisation is applied, the resulting aggregated data may be retained indefinitely for statistical and platform improvement purposes.
j111 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, and improve your overall experience. The following categories of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to log in to and use j111. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.
j111 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:
Your Responsibility: While j111 takes extensive measures to secure your data, you are also responsible for keeping your account credentials confidential. Never share your j111 username, password, or OTP codes with anyone. j111 support staff will never ask for your password.
j111 strictly enforces a minimum age of 21 years across all casino and sports betting activities on our platform. The collection and processing of personal data from individuals under the age of 21 is not permitted under any circumstances.
During the registration process, j111 requires all applicants to confirm that they are at least 21 years of age. We further verify age through our KYC process, which requires submission of a government-issued photo ID (CNIC, passport, or driving licence) confirming date of birth.
If j111 discovers or has reason to believe that an account has been registered by or on behalf of a person under the age of 21, the account will be immediately suspended. Any funds held in such an account — including deposits, bonus credits, and accrued winnings — will be frozen pending investigation and may be forfeited in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a minor has registered on j111 using your payment details or personal information, please contact us immediately at [email protected] so we can investigate and take appropriate action.
As an internationally licensed online gaming platform, j111 may process and store your personal data on servers and systems located outside of Pakistan. Where personal data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that applicable in your country of residence, j111 will implement appropriate safeguards to ensure your data remains protected to the same standard.
Such safeguards may include standard contractual clauses, data processing agreements with appropriate security commitments, or reliance on the receiving country's adequacy decision. By using j111, you acknowledge and consent to the international transfer of your personal data as described in this section.
j111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the j111 platform.
The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of this Privacy Policy came into effect. We encourage you to review this page periodically to stay informed about how j111 protects your data.
Continued use of the j111 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should discontinue use of j111 and contact us to request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way j111 handles your personal data, please contact our Data Privacy team:
Email: [email protected]
Subject Line: Privacy Request – [Your Account Username]
Response Time: Within 30 days of receiving a verified request
Live Chat: Available 24/7 via the j111 platform for general privacy enquiries
If you are not satisfied with j111's response to your privacy concern, you have the right to escalate your complaint to the data protection authority or gaming regulatory body in the jurisdiction where j111 holds its international licence. Further information on the applicable supervisory authority will be provided upon request.
For information about responsible gaming tools and support resources, please visit our Responsible Gaming page. For the full legal framework governing your use of j111, please review our Terms & Conditions.
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